Manage Your Order

Ready to review your order? It’s easy! Just follow these steps:

1. Head over to the Buycannabisseeds website and log in with your account info.

2. Navigate to the “Orders” section. 

3. Locate your order and click on “View.”

 You’ll find details like items purchased, billing and delivery addresses, order status.

If you need more help, feel free to email us at support@buycannabisseeds.net.  We’ll be in touch by the next business day. 

Sometimes, your package might show an update before it actually arrives. If that’s the case, hang tight for 24 hours.

Also take a look around your delivery location – carriers often leave packages in safe, hidden spots. It might be worthwhile to ask your neighbors or family members if they’ve picked up the package for you.

If your package still hasn’t arrived by the next business day, just drop us an email at  support@buycannabisseeds.net with your Order ID.

We’re here to help and will respond the next business day!

If your tracking number isn’t showing recent updates, here are a couple of possibilities:

• Your parcel is en route to you, but it may not have been scanned by the post office yet. Please give it a few days for your local postal service to update the information after receiving your tracking number.
• Your package may currently be in transit and you might not see updates right away. Don’t worry – this is normal until it reaches the next distribution center.

If you have any questions or need assistance about your order, don’t hesitate to reach out to us at support@buycannabisseeds.net. We’ll respond by the next business day.

Please allow up to 24 non-holiday business hours since the payment confirmation for your order status to change.

If you don’t see any updates after that, feel free to reach out to us at support@buycannabisseeds.net, with your Order ID.

Our dedicated team will take a look at your inquiry and ensure you have the information you need by the next business day. 

Something isn’t right with your order? No worries! – we’ve got you covered. 

Please remember that any order related issue (lost, damaged, missing, stolen seeds) MUST be reported within 15 days of receiving your order.

Just drop us an email at support@buycannabisseeds.net with your Order ID, and we’ll jump right in to assist you. You can expect a response from us by the next business day.

We’re here to help!

Need help with your tracking number? We’ve got your back!

If you placed your order in the last 24 business hours, your package will be spending just a little more time getting ready. We typically send out orders within 24 hours on non-holiday business days after payment confirmation.

Once your order is on its way, you’ll receive an email with your tracking details so you can follow your seeds’ journey.

Didn’t see that email? Take a look in your Spam folder. If it’s still not there, reach out to us at support@buycannabisseeds.net,  with your Order ID, and we’ll get back to you by the next business day. 

Let’s keep your growing adventure blooming!

After you place your order, you’ll land on a confirmation page with all the important details. Plus, we’ll shoot you an email with payment instructions right away.

Once we’ve validated your payment, you’ll receive a confirmation email.

If you don’t see that email in your inbox, be sure to check your spam or junk folder. Still nothing? Just reach out to us at support@buycannabisseeds.net, and we’ll be happy to help you out!

No worries! Just shoot us an email with your Order ID and a clear photo of the seeds in their original bags.  Get in touch with us at support@buycannabisseeds.net. We’ll review your concern and respond by the next business day.

Keep in mind, any order-related concerns (like lost, damaged, wrong or missing items) need to be reported within 15 days of receiving your order.

First, let’s check your order details. Log in to your customer account and see if the seeds you received match your order.

If they don’t, no worries! Just send us an email at support@buycannabisseeds.net. with your Order ID and let us know the variety and quantity of seeds you received. Our dedicated team will take a closer look and help you out.

Remember, it’s important to reach out within 15 days of receiving your order for any issues related to lost, damaged, wrong or missing items.

Exceptions are available if the product packaging matched your order and any concerns surfaced only after your plants had developed. You can reach out to us with your concerns within 6 months of delivery. To help us resolve this for you, please provide us with the following information:

• Your Order ID
• The variety and quantity of seeds received
• Clear photos showing the plant development
• Details about your growing conditions (like planting date, temperature, light cycle, humidity levels, and whether you’re growing indoors or outdoors, plus the type of fertilizers and soil you used)

We’re here to support you! Our team will review your situation and get back to you within one business day.

We take great care in packaging your seeds to ensure they reach you safely. All orders are shipped in sturdy cardboard containers designed to prevent any damage during transit.

Please note that if your order consists of several strains It may all be shipped in an inner cardboard box. Each cardboard container can hold several strains, individually labeled and packed in plastic bags or ampoules.

We solve all missing seed issues by sending replacement units immediately. You can open the cardboard container to confirm the order is complete.

If you wish to request a refund, make sure not to open the cardboard box and follow our return procedure(falta enlace Faqs – What’s your refund policy?).

To help us replace any missing items, please send us at support@buycannabisseeds.net, the details below:

• Your order ID
• Customer email
• List of the missing seeds from your order

Our dedicated team will review your request and respond within one business day.

Keep in mind, any order-related issues (lost, damaged, missing items, stolen, etc.) must be reported within 15 days of receiving your order.

Once you’ve placed your order, we can’t make changes to the products in it. But if you haven’t paid yet, you can easily cancel your order(Falta enlace FAQs – Can I cancel my order?) through your account and start fresh with the products you really want.

Need a little extra help? Reach out to us at support@buycannabisseeds.net. To assist you better, please include your order ID. We’ll get back to you by the next business day.  

Canceling an order can only be done if it hasn’t shipped yet. Here’s how to do it:

-Already Paid? If you’ve already completed your payment, shoot us an email at support@buycannabisseeds.net. with your Order ID. We’ll check the current status of your order for you.

• If It’s Shipped: You’ll need to return the order to our warehouse to receive the refund. Just keep in mind that return shipping costs will be your responsibility.
• If It’s Not Shipped: We’ll happily cancel your order and issue a refund right away!

-Not Paid Yet? If you want to cancel an order that’s not paid, follow these steps to avoid any payment reminders:

1. Head over to the Buycannabisseeds website and log in with your account info.

2. Navigate to the “Orders” section. 

3. Locate your order and click on  “Cancel.”

Once you see the confirmation message, your order is successfully canceled!

Need more help? Just drop us an email at support@buycannabisseeds.net., and we’ll respond by the next business day. Don’t forget to include your Order ID for a speedy resolution!

We’re here to support you every step of the way!