Payment and Account

Absolutely! With over 20 years of experience in delivering cannabis seeds, we’ve mastered the art of safe delivery. Our discreet packaging ensures your order stays private, and we back it up with a delivery guarantee( Falta enlace FAQs Delivery Guarantee), giving you peace of mind with every purchase.

Your bank statement won’t show any marijuana-related transactions, and our packages are completely discreet, with no cannabis references on the outside. Your privacy matters to us!

We’ve got your back. We only ship high-quality seeds that meet our rigorous standards. And if your seeds don’t germinate, we’ll replace them – guaranteed ( enlace FAQs Germination guarantee)!

Here’s how you can pay for your order:

• Credit Card: We accept: Visa, MasterCard, American Express, Diners Club, EnRoute, JCB. Your payment will be processed the next business day.

• ACH or Wire Transfer: This is our top pick for payments! You’ll get detailed instructions in your order confirmation email.

• Mail: Prefer discretion? You can send cash, a check, or a money order by mail. Just pop your cash or check with your order ID into an envelope. As soon as we receive it, we’ll ship your order the next business day.

*We’re here to make your shopping experience smooth and hassle-free. Payment methods might change now and then for maintenance, but you can always pick the one that works best for you – depending on what’s available.

*Just a heads up: some payment options may come with a small extra fee that you’ll need to cover. 

Ready to grow? Let’s get started!

Need to switch things up? Here’s how to change your payment method with ease:

1. Head over to the Buycannabisseeds website and log in with your account info.

2. Navigate to the “Orders” section. Locate your order and click on “Pay.”

 3. Choose your preferred payment method, then hit “Pay for Order.”

You’ll get a confirmation email with the new payment instructions soon. It might take a few minutes, so hang tight!

If you haven’t seen the payment details in the next 15 minutes, take a look in your Spam folder. If they’re still not there, reach out to us at support@buycannabisseeds.net. 

I’ve paid my order, but it is still showing as pending payment

No worries! The status of your order can take anywhere from 24 hours to a few days to update, depending on your chosen payment method.

Here’s a quick rundown of the estimated confirmation times for each option:

Payment method   Confirmation times

Credit Card               Up to 24 hours

ACH                               Up to 24 hours

Mail                           Up to 24 hours after we receive your envelope

If your payment is delayed, it could be due to incorrect order info when you made the transaction – like an incorrect beneficiary or not covering all costs and fees.

So, hang tight! Wait until the expected confirmation time has passed. If things don’t change after that, just reach out to us at support@buycannabisseeds.net. When you do, please include these details:

• Your Order ID
• Payment Date
• Payment receipt

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When you include your reference number with your payment, we can quickly identify it and get it added to your account without any delays. If you forget to add that number, no worries – just know it might take us a bit longer to match your payment manually. 

If you’ve already made your payment and your order status still hasn’t changed after the estimated confirmation time(enlace faqs I’ve paid my order, but it is still showing as pending payment), just drop us a line at support@buycannabisseeds.net.

We appreciate your help in making this process as seamless as possible! Please include these details to help us assist you faster:

Payment Receipt

Your Order ID

Payment Date

If your payment doesn’t go through, there could be a few reasons behind it. Credit Card companies might not share the exact reasons for transaction failures. But don’t worry! Here are some steps you can take to help resolve the issue:

• Double-check the information: Make sure all your Credit Card details are correct. That means checking the card number, expiration date, CVV code, and billing address. Even a tiny mistake can cause a hiccup in your transaction.
• Contact your bank: Sometimes banks block transactions for security reasons, especially when you’re shopping online. Give your bank a quick call to see if they’re stopping the payment and ensure there aren’t any restrictions on your card for online purchases.
• Try a different card: If you’ve got another credit card handy, why not give it a shot? Switching cards can sometimes do the trick!
• Explore alternative payment options: If the credit card’s still giving you trouble, try paying by  ACH. It might work better for you.

If you’ve done all of the above and it’s still not working, don’t hesitate to reach out to our support team at support@buycannabisseeds.net . Just let them know what’s going on, and they’ll walk you through the payment process or suggest other solutions. 

Let’s clarify that double payment! Did you notice two different charges for the same order? Here’s how to check:

• Are there multiple completed orders with the same payment amount?
• Do you have two separate order IDs and payment IDs?
• Or did you have one order ID but two payment IDs?

Our team usually catches and cancels the double payments. 

If you did receive one order ID but two payment IDs, we’ll make it right! Just drop us an email at support@buycannabisseeds.net and make sure to include these key details: 

– Order ID

– Payment receipts of both transactions

We’ll be in touch by the next business day

The details you’ll see will depend on how you chose to pay, and you can find this information in the email that comes with your payment instructions.

If you placed an order but haven’t received the payment instructions email, no worries! Just drop us an email at support@buycannabisseeds.net with your details. One of our friendly agents will reach out to assist you right away!

Ready to complete your payment? After you place the order, we’ll send you an email right away with the address where you can send your cash or check payment.

Didn’t get the payment instructions? No worries! Just contact our support team by email at support@buycannabisseeds.net with your details, and one of our friendly agents will jump in to help you out.

If you’re seeing more charges than expected, your bank might be adding some extra fees. But don’t worry – there are payment options that won’t cost you more.

 For a smoother experience, we recommend you to try a different payment method.(enlace faqs What payment methods do you accept?)

Still have questions about your checkout total or payment options? We’ve got your back! Just reach out to our support team by email at support@buycannabisseeds.net. One of our friendly agents will be in touch to help you out

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If you’re having trouble logging in, it might be due to a couple of things:

1. Check Your Password:

• If you’re sure you are using the correct email address, you can try to reset your password.
• You can also test your password in a plain text editor (like Notepad or a Word document) first. This way, you can make sure there are no typos before copying it into the password field.
• Double-check that your Caps Lock or Num Lock isn’t on, as this can affect your entry.

2. Verify Your Email Address:

• Are you sure you’re using the right email? If you think your account might be tied to another email, try those too.
• If you’re using an email that’s shared with someone else (not recommended), keep in mind that another user may have changed the account’s details.
• New accounts may work at first because you’re automatically logged in. Later, you may find that you can’t log in because there was a typo in the email address when you signed up. Ask our support team to check the email address and correct it if necessary.

3. Clear Your Browsing Data:

Sometimes, old browsing history can cause issues. Consider clearing your cookies and cache, or try logging in using a different browser.

If you’re still having trouble, our team is here to help! Just reach out to us at support@buycannabisseeds.net   and include the following details:

• The email you use for your account
• Where you’re trying to reset your password: customer account or check out?

Our Support team will take a look and get back to you shortly.

Let’s get you back to growing!

Need to change your shipping address? You can make this adjustment only be done before the order is shipped.

1. For an order you’ve already paid for:

Just send us an email at support@buycannabisseeds.net with your order ID. Here’s what happens next:

• If your order has already shipped: We’ll review your request and find the best possible solution.
• If your order hasn’t shipped yet: We can quickly update your information for you.

2. To update your address for future orders:

1.Head over to the Buycannabisseeds website and log in with your account info.

2.Go to the “Addresses” section and click “Edit.”

3. Enter your new shipping address and click “Save address.”

You’ll get a confirmation message once everything is updated successfully.

If you have any questions or need further help, feel free to reach out at support@buycannabisseeds.net.

We’re here to assist you and will respond by the next business day!

Keeping your email address updated is essential for staying in the loop with your orders, receiving helpful payment info, and accessing the latest promotions.

Here’s how to update your email address in just a few easy steps:

1. Head over to the Buycannabisseeds website and log in with your account info.

2. Navigate to the “Account details. 

3. Enter your new email address in the provided field.

4. Hit “Save Changes.”

Need a hand? We’re here for you! Just shoot us an email at support@buycannabisseeds.net, and we’ll get back to you by the next business day. 

Need help? Let’s get you sorted! Just email us at support@buycannabisseeds.net, and one of our friendly support agents will reach out to assist you.

Our Customer Service team is here for you Monday through Friday.

If you submit a ticket on the weekend or during a holiday, don’t worry—we’ll follow up on the next business day.

We’re excited to help you with any questions you have!